IMPORTANT UPDATE FOR UNITED BANK CUSTOMERS - Monday 10/5/2020, 10:00am
Online access to e-statements and credit card info has been restored. Statements from last week (9/28 - 10/2) are not available to view, with no ETA at this time.
Cards enrolled in Secure Swype will return to the default locked position this afternoon.
On Saturday, September 26, United Bank experienced an IT security incident that disrupted some of our business operations. The systems involved include those that manage our network, office and customer service operations, but not our core banking operations with customer account information.
Upon discovering the incident, we immediately implemented our incident response plan and secured our environment. We engaged a third-party cybersecurity firm to help investigate the situation and notified law enforcement. There is no indication that this incident targeted our customers or their accounts.
We are able to access customer information in our branches and Call Centers, and nearly all digital services have been restored as of Friday, October 2. Our ATMs and ITM video tellers are available.
The investigation is underway. If our investigation determines that customer information was subject to unauthorized access, we will notify any individuals who may be impacted.
Our teams are working diligently to restore all services and are committed to serving our customers. Our Call Centers are open from 7am until 8pm, and our website will be updated with current information.
Common Questions & Answers
What is happening?
On Saturday, September 26, United Bank experienced an IT security incident that disrupted some of our business operations. The systems involved include those that manage network, office and customer service operations, but not the core banking operations with customer account information.
What is United Bank doing?
Upon discovering the incident, we immediately implemented our incident response plan to secure our environment. We engaged a third-party cybersecurity firm to help investigate the situation and begin restoring our systems and notified law enforcement.
Are my funds secure? Is there anything I should be doing?
Your funds are secure and backed through the Federal Deposit Insurance Corporation (FDIC). No insured deposits have ever been lost with an FDIC-insured bank. Further, there is no indication that this incident targeted our customers or their accounts.
I need to access my account immediately and/or need to transfer funds what can I do?
Our Call Center agents are available to assist you; please contact us at 770-567-7211. Agents are available from 7am until 8pm. Our online banking service and mobile app are available for your inquiries and transfers.
Is my personal information at risk?
The investigation is underway. If our investigation determines that customer information was subject to unauthorized access, we will notify those individuals.