Say Hello to Gabby!

Our Newest Call Center Agent
Hi! My Name is Gabby and I'm United Bank's Virtual Banker, here for you 24 hours a day, 365 days a year! I can help you with every day banking tasks, like checking your balance, transferring funds, and reviewing your recent transactions. 
 
I'm a great resource during our high call volume days and I complement the Bank's hard-working call center team. This allows live agents to be available for your more complex banking requests.  I'm here to help provide the highest levels of service to United Bank customers every day.  And here’s the bonus: I'm always available – you never have to wait!
 
I look forward to helping you!
























Need help with your every day banking needs? Ask me! Here are some questions I can answer:
 
  • What's my balance?
  • Can you help me transfer funds?
  • Can you give me my recent transactions?
  • Can you transfer me to a live agent?
 























































Have questions about how I can best serve you? Check out the Q&A below to learn more!
No, but we've taught Gabby to handle the most basic tasks which represent the majority of the calls we receive. This frees up our live agents so they’re available to assist you when you have a more complicated question.  If you ask Gabby for something that she has not been trained to do, she will offer to transfer you to a live agent for assistance. 
Of course you can! Gabby answers all of our incoming calls and can transfer you to a live agent, the switchboard operator or the dial-by-name directory so you can choose the banker with whom you would like to speak.


All branch phone numbers come into the Call Center and are answered by Gabby.  If you need to speak with someone at your local branch, just ask Gabby to transfer you to the switchboard operator or the dial-by-name directory. 

If you need to speak with a live agent, simply say “transfer me to a live agent." Please wait until Gabby finishes her greeting, then let her know you wish to be transferred. 

The Virtual Banker system is very secure. Before providing any personal account information, Gabby will identify you using the same information our live agents use.

Background noise may interfere with the Gabby's ability to understand your question so you may need to be in a quiet place when talking with her. Also, wait for Gabby to finish speaking before you ask your question to make sure she understands your request.