Contact Us

United Bank is committed to serving its customers

Any issues you experience are ours to solve and your financial needs are our opportunities. To speak with a customer service representative please call (770) 567-7211, 7 days a week, 7 am to 8 pm.

Do not include personal, confidential information such as your social security number, your account number, card numbers or other private information.  Log in to online banking or mobile banking and send a secure message instead.

IMPORTANT: If you are a new customer of United Bankshares, Inc., you are NOT on the correct website.  United Bank is not affiliated with United Bankshares, Inc.  Our employees cannot assist you.

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For customer service requests such as address changes, check orders, and requests for a copy of a check or statement, send a secure message through digital banking by signing in on our homepage.
For customer service and general questions about products and services email us at customerservice@unitedbank.net
Outside of our normal daily Call Center hours of 7am - 8pm, call 833.233.2194.
Use this form to request a loan payoff for all types of United Bank loans.
Email(Opens in a new Window) to share your comments and suggestions with the Senior Management of United Bank.
For technical assistance with AccessUnited’s digital banking service, email us at homebanking@unitedbank.net(Opens in a new Window) 
Contact our webmaster for issues regarding our website.

*A response may occur the following business day if initiated after hours (5 p.m.).