Our new digital platform is scheduled to go live
on Monday, September 8, 2025.
You're not the only one with questions! We've assembled these frequently asked questions to help you navigate our digital banking conversion. If you don't find the answer you need, reach out.
Customer Service Agents are available seven days a week, from 7am until 8pm.
770.567.7211
Why is United Bank updating the digital banking platform?
We wanted to provide our customers with more innovation and improve the entire experience. Our new platform will operate more consistently across all devices, and our mobile users will have functionality that was previously only available using a desktop device.
New functionality will include external transfers, personal financial management tools, credit score management tools and more!
Will my online/mobile banking ID be the same in the new system?
Yes! But we recommend recording your 16-digit Online Banking ID prior to the scheduled conversion. If by chance you stumble as you sign in the first time and need a little help, our agents are ready to support you and can retrieve your ID.
Will my scheduled transfers and bill payments be converted automatically?
Yes! You will not have to reschedule or set up your existing account transfers or bill payment payees/payments.
Will I have to download a new mobile app from the app store on conversion day?
No. If your phone doesn't automatically update with new releases, you'll need to update your existing app.
Can you login using thumbprint or facial recognition?
You cannot use a thumbprint or facial recognition the first time you login, but you can use these tools after the first login by enabling them from the Settings tab.
Will text alerts carry over to the new platform?
Yes, text alerts will carry over to the new platform, however not all alerts set within the former online banking system will carry over. View your current text alerts from the Text Center tab in the new digital platform, set up new alerts, or change the delivery schedule of current alerts. We recommend that you navigate to the Settings menu to review which former online banking system alerts carried over.
Will eStatements carry over from the previous online banking platform?
Yes, customers will have access to two years of eStatements for accounts enrolled.
Will customers be able to make a United Bank loan payment from an external account linked in their digital banking?
Yes, if a customer links an external account, they can use that account to pay a United Bank loan online.
What is all included in the new Financial Tools section?
The Financial Tools section of digital banking is available only for our consumer users, providing budgeting, cash flow, and transaction categorization. It includes an aggregation option to link other outside sources of your financial services. Link accounts such as investment accounts, loans or credit cards at other financial institutions, etc.
Will the mobile app have more functionality in this new release?
Yes, our mobile users will have all of the functionality available to our desktop users, such as setting up new online bill payments. Business customers will be able to manage positive pay exceptions and manage wire and ACH templates using their mobile app.
We'll add many more FAQs as we get closer to our go live date. Stay tuned!