Our new digital platform is scheduled to go live
in late Summer or early Fall, 2025.
You're not the only one with questions! We've assembled these frequently asked questions to help you navigate our digital banking conversion. If you don't find the answer you need, reach out.
Customer Service Agents are available seven days a week, from 7am until 8pm.
770.567.7211
Why is United Bank updating the digital banking platform?
We wanted to provide our customers with more innovation and improve the entire experience. Our new platform will operate more consistently across all devices, and our mobile users will have functionality that was previously only available using a desktop device.
New functionality will include external transfers, personal financial management tools, credit score management tools and more!
Will my online/mobile banking ID be the same in the new system?
Yes! But we recommend recording your 16-digit Online Banking ID prior to the scheduled conversion. If by chance you stumble as you sign in the first time and need a little help, our agents are ready to support you and can retrieve your ID.
Will my scheduled transfers and bill payments be converted automatically?
Yes! You will not have to reschedule or set up your existing account transfers or bill payment payees/payments.
Will I have to download a new mobile app from the app store on conversion day?
No. If your phone doesn't automatically update with new releases, you'll need to update your existing app.
We'll add many more FAQs as we get closer to our go live date. Stay tuned!