Our new digital platform goes live
on Monday, September 8, 2025.
You're not the only one with questions! We've assembled these frequently asked questions to help you navigate our digital banking conversion. We also have some great video tutorials to guide your way!
Customer Service Agents are available seven days a week, from 7am until 8pm.
770.567.7211
GENERAL QUESTIONS ABOUT THE CONVERSION
Why is United Bank updating the digital banking platform? We want to provide our customers with more innovation and improve the entire experience. Our new platform will operate more consistently across all devices, and our mobile users will have functionality that was previously only available using a desktop device.
Will my online/mobile banking ID be the same in the new system? Yes! But we recommend recording your 12-digit Online Banking ID prior to the scheduled conversion. If by chance you stumble as you sign in the first time and need a little help, our agents are ready to support you and can retrieve your ID. Please call 770.567.7211 for assistance.
Will my scheduled transfers and bill payments be converted automatically? Yes! You will not have to reschedule or set up your existing account transfers or bill payment payees/payments.
Will I have to download a new mobile app from the app store on conversion day? No. However, it your phone doesn't automatically update with new releases, you'll need to update your existing app.
Will the mobile app have more functionality in this new release? Yes, our mobile users will have all of the functionality available to our desktop users, such as setting up new online bill payments. Business customers will be able to manage positive pay exceptions as well as wire and ACH templates using their mobile app.
Can you login using thumbprint or facial recognition? You cannot use a thumbprint or facial recognition the first time you login, but you can use these tools after the first login by enabling them from the Settings tab.
Will text alerts carry over to the new platform? Yes, text alerts will carry over to the new platform, however not all alerts set within the former online banking system will carry over. View your current text alerts from the Text Center tab in the new digital platform, set up new alerts, or change the delivery schedule of current alerts. We recommend that you navigate to the Settings menu to review which former online banking system alerts carried over.
Will eStatements carry over from the previous online banking platform? Yes, customers will have access to two years of eStatements for accounts enrolled.
TRANSFERS & PAYMENTS
What are the different types of transfers you can make on the new digital platform? You can make basic funds transfers between accounts, add other United Bank accounts owned by others for quick transfers (from your account only), Send Money with a recipient's cell # or email, and external transfers.
Will customers be able to make a United Bank loan payment from an external account linked in their digital banking? Yes, if a customer links an external account, they can use that account to pay a United Bank loan online.
How do I make a United Bank loan payment? From the Transfers and Payments page, select 'Pay a Loan.' You can make a regularly scheduled payment or a principal only payment.
Can I set up an external transfer with an account I have at another bank? Yes, simply click on the 'link account' button from the page. These transfers are completed by ACH, and can take up to two business days to post.
Can transfers be deleted in the same day as processed? No, all transfers are processed in real-time. If you need to cancel a transfer, you'll need to process a reverse transaction.
DASHBOARD QUESTIONS
How many accounts can be flagged as a favorite for quick view? Consumers may flag up to five accounts and Business customers my flag up to 10 accounts.
Can you assign nicknames to favored accounts? Yes, use the ellipse (...) to assign a nickname. You may also use the Settings tab and choose Manage Accounts to assign nicknames.
Can I find out how much my Overdraft Service limit is today? Yes, click on the Details and Setting tab from your checking account. The current ODS limit will display there, if your account is eligible and you have opted in.
How can I remove an account from viewing? You cannot remove an account that you own, but you can hide the account by not flagging it as a favorite.
Can I manage my card controls from the dashboard? No, you must go to the Card Center tab to make changes to your cards. You'll find a tab for Endeavor Credit Cards from this page, as well as general Card Control options.
What is included in the Financial Tools section? The Financial Tools section of digital banking is available only for our consumer users, providing budgeting, cash flow, and transaction categorization. It includes an aggregation option to link other outside sources of your financial services. Link accounts such as investment accounts, loans or credit cards at other financial institutions, etc.
We hope you enjoy the new digital experience!