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Helpful Hints for using
your United Bank
VISA Debit Card
Changes to Your Online Banking Login!
United Bank has introduced an additional security feature for your online banking access. This feature provides an extra layer of security to help protect your online account and personal information.
The next time you log into the online banking system, you will be prompted to select a “Watermark” image from hundreds of options. This will become your personal image which will always be displayed after you enter your online banking ID and before you enter your password. This image will ensure that you have logged into the legitimate site for United Bank and not a fake site used by fraudsters to steal your online banking credentials or personal information. If you do not see your selected image during your login, you should discontinue the login process and call United Bank immediately at 770-567-7211. Customer service is available from 7am until 11pm, seven days a week to assist you.
As part of this enhanced security, it is likely that you may also be prompted to reset your three (3) security questions. If you are a Bill Payment, ACH or Wire Transfer customer and you initiate payments over a set amount, you may be presented with your security questions as part of this additional security.
If you have any questions regarding these additional security features, please give us a call at 770-567-7211.
Announcing New Fraud Alerts via Text Banking
The next time your card is blocked for suspicious activity, you will have the power to review the transaction and unblock your debit card. This new option will be added to all current text banking customers. More info…
New EMV Chip Cards: What to Expect
United Bank is actively preparing its new debit and credit cards to include the required chip technology. These cards will be issued beginning in November of this year. In the meantime, learn more about this new fraud prevention technology by watching this
video or by reviewing this helpful summary from the ABA.
Traveling during the holidays?
Give us a call before you leave town so we can make sure your debit and credit cards are working when and where you need it! Customer service is available 7 days a week, from 7am until 11pm.
Considering a Mortgage?
Think United Bank.
It’s important to select the right mortgage partner – one that will work with you to clearly explain the available options. United Bank is your trusted community mortgage provider. Our relationships extend beyond loan closings and endure throughout the life of the loan, giving our customers peace of mind that their mortgage is in the right hands. To connect with a mortgage lender today, call us at (770) 567-7211.
Use your Mobile Phone As a Weapon Against Fraud
SecureSwipe is a new feature within the latest version of our United Bank mobile app. It allows customers to lock and unlock their debit and credit cards for added protection against fraudulent use. Once you’re enrolled in SecureSwipe, the control of your card is in your hands! When you’re ready to make a purchase, simply log in and select the length of time for your card to be unlocked. Click here to learn more and ENROLL TODAY!
Not a mobile app user?? Click here to get started.