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Attention Debit & Credit Card Customers: Increased Fraud Alert

During the past week, our fraud management team has been actively monitoring all incoming debit and credit card authorizations, watching for suspicious activity from the southern Florida region. This unauthorized activity is likely related to the Zaxby’s breach that was announced in mid-January. Withdrawal limits were dropped quickly on compromised cards and new cards have been ordered for approximately 1500 customers. Affected customers have been notified by a combination of phone calls and letters. Our Contact Center remained open around the clock this past weekend so that our customers were not stranded without access to their cash. We apologize for any inconvenience our risk management efforts may have caused you. Please contact us if you have any questions. For information regarding the Zaxby’s breach, see their January 11 press release.



 

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